How To Keep Customers Coming Back

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Jul 15 4
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CARE About Them I used to work in the real estate industry and for many years the Brokers held the keys to the kingdom, meaning that only THEY had access to the listings. Today, the power lies in the hands of the customer with access to mountains of information on the internet.  Yes, the business world is continuing to change at lightening speed. With information being indexed, categorized, organized, systematized, ranked, tweeted, posted, podcast, videoed, etc., it is the customer who now sits on the almighty throne with access to all this data. Not a day goes by that I don't receive a « Continue »

8 Business Tips When Morale Is Low

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Jun 30 4
What to do when morale is low?

Setting Guidelines for Strategic Business Meeting I recently facilitated a strategic business meeting where the leaders within the organization were very hostile towards one another. It would be an understatement to say that the tension in the room was thick. Morale was at an all-time low. The people present had some unspoken mistrust and fear.  Furthermore, egos were getting in the way of their decision-making process. They were blinded by their own self-interest versus the best interest of the company. So, I did something completely unorthodox in a business environment. I told everyone « Continue »

Doing Good By Doing Business

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Jun 23 2
Oftentimes, business planning is about picking a path.

The Give-As-You-Grow Sales Model My business partner and I just went through an in-depth business planning retreat a few weeks ago, and while the session was grueling at times, it was a process that I am grateful for.  We needed to get clear about the direction of our company. We needed to make some big decisions. So we spent a week putting together financial projections.  We looked at our SWOTs (strengths, weaknesses, opportunities, and threats.) We acknowledged that we both tend to be perfectionists and overly optimistic at times. The retreat was a huge break-through for us.  We hashed « Continue »

What Small Businesses Can Learn From Lance Armstrong

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May 17 2
Amgen Tour of California on Dog Bar Road

Desire  Passion  Commitment  Perseverance Lance Armstrong along with 128 of the world's top cyclists rode through my neighborhood yesterday. They were racing in the  AMGEN Tour of California.  The racers whizzed by me on Dog Bar Road as I tried to capture the moment with my digital camera without getting run over. Nothing could have prepared me for the sheer adrenaline rush I felt as I witnessed the power of intensity and laser-focus on the faces of these determined men. I was overwhelmed with INSPIRATION! As I began to reflect on my experience that morning, I realized that « Continue »

Book Review: Rework is Redefining How We Build a Business

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May 11 6

Rework, 37 Signals, and 3 Million Customers Rework is a  powerful reminder of the importance of keeping things simple as you grow your business. I  read Rework in 2 hours, which tells you how easy of a read it is.  It is written by Jason Fried and David Hansson founders of 37 Signals. 37 Signals has over 3 million people using their software. Perhaps you have heard of Basecamp and Highrise, a couple of their most popular online software tools. Keeping Business Simple I had the good fortune to meeting Jason in person earlier this year at the SXSW interactive media conference in Austin « Continue »

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