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	<description>Right Action Right Time</description>
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		<title>How To Captivate Your Customers Like A Rockstar.</title>
		<link>http://www.hware.com/2011/08/how-to-captivate-your-customers-like-a-rockstar/</link>
		<comments>http://www.hware.com/2011/08/how-to-captivate-your-customers-like-a-rockstar/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 21:59:55 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://www.hware.com/?p=5936</guid>
		<description><![CDATA[Blog Post: Hware's chief blogger, Brenda Horton writes about the ultimate customer experience by comparing it to a rockstar. ]]></description>
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		<slash:comments>9</slash:comments>
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		<title>8 Tips On How To Capture The Mindshare Of Buyers?</title>
		<link>http://www.hware.com/2011/05/8-tips-on-how-to-capture-the-mindshare-of-buyers/</link>
		<comments>http://www.hware.com/2011/05/8-tips-on-how-to-capture-the-mindshare-of-buyers/#comments</comments>
		<pubDate>Tue, 03 May 2011 21:12:35 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://www.hware.com/?p=5424</guid>
		<description><![CDATA[Brenda Horton, Chief Blogger of Hware Online Business Training and Software Company, Shares 8 Tips On How To Capture The Mindshare Of Buyers.  ]]></description>
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		<slash:comments>3</slash:comments>
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		<title>How To Piss Off Your Customers</title>
		<link>http://www.hware.com/2010/10/how-to-piss-off-your-customers/</link>
		<comments>http://www.hware.com/2010/10/how-to-piss-off-your-customers/#comments</comments>
		<pubDate>Thu, 28 Oct 2010 04:58:40 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Start-Ups]]></category>

		<guid isPermaLink="false">http://www.hware.com/?p=4372</guid>
		<description><![CDATA[Unmet, unclear, unrealistic or unspoken expectations are often the culprit for pissing off your customers.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Forget the Golden Rule! It&#8217;s all about the Platinum Rule!</title>
		<link>http://www.hware.com/2010/08/forget-the-golden-rule-its-all-about-the-platinum-rule/</link>
		<comments>http://www.hware.com/2010/08/forget-the-golden-rule-its-all-about-the-platinum-rule/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 18:34:31 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entrepreneur]]></category>
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		<guid isPermaLink="false">http://www.hware.com/?p=2629</guid>
		<description><![CDATA[Blog Post:  There's a big difference between the Golden Rule and the Platinum Rule when it comes to customer service. Which one do you use?]]></description>
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		<slash:comments>6</slash:comments>
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		<title>How To Keep Customers Coming Back</title>
		<link>http://www.hware.com/2010/07/how-to-keep-customers-coming-back/</link>
		<comments>http://www.hware.com/2010/07/how-to-keep-customers-coming-back/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 00:20:00 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entrepreneur]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Start-Ups]]></category>
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		<category><![CDATA[values]]></category>

		<guid isPermaLink="false">http://www.hware.com/?p=3479</guid>
		<description><![CDATA[Blog Post: Brenda Horton, Online Business and Lifestyle coach writes about good old fashion customer service and how it is making a comeback.]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Business Lessons From A Flight Attendant</title>
		<link>http://www.hware.com/2010/06/business-lessons-from-a-flight-attendant/</link>
		<comments>http://www.hware.com/2010/06/business-lessons-from-a-flight-attendant/#comments</comments>
		<pubDate>Thu, 17 Jun 2010 17:13:45 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Blog]]></category>
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		<guid isPermaLink="false">http://www.hware.com/?p=3138</guid>
		<description><![CDATA[Blog Post: Brenda Horton of Hware shares a personal story of the business lessons she learned from being a flight attendant.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>10 Tips on How to be a GREAT Host at Your Networking Event</title>
		<link>http://www.hware.com/2010/04/10-tips-on-how-to-be-a-great-host-at-your-networking-event/</link>
		<comments>http://www.hware.com/2010/04/10-tips-on-how-to-be-a-great-host-at-your-networking-event/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 16:02:53 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entrepreneur]]></category>
		<category><![CDATA[Marketing]]></category>
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		<category><![CDATA[Business]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[smallbiz]]></category>

		<guid isPermaLink="false">http://www.hware.com/?p=2579</guid>
		<description><![CDATA[Be a connector by introducing people to one another. Many people are not naturally comfortable going up to someone and introducing themselves. It was a big deal for them to actually show up. So, make it easy for people to engage in conversation with one another by introducing them to each other.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>What Businesses Can Learn From Avatar</title>
		<link>http://www.hware.com/2010/03/what-businesses-can-learn-from-avatar/</link>
		<comments>http://www.hware.com/2010/03/what-businesses-can-learn-from-avatar/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 19:34:59 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://www.hware.com/?p=2330</guid>
		<description><![CDATA[I See You is about SERVITUDE. It's about caring for the people around you that help make your business successful whether it be employees or customers.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Over-delivering is so Under-rated</title>
		<link>http://www.hware.com/2010/01/over-delivering-is-so-under-rated/</link>
		<comments>http://www.hware.com/2010/01/over-delivering-is-so-under-rated/#comments</comments>
		<pubDate>Sat, 23 Jan 2010 00:06:28 +0000</pubDate>
		<dc:creator>Brenda</dc:creator>
				<category><![CDATA[Abundance]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://www.hware.com/?p=2073</guid>
		<description><![CDATA[That small gesture, which was just a ripple, is going to turn into a tidal wave because of all the goodwill she has now created. That's a lot of goodwill going around during a time when it is very easy to have a scarcity mentality. ]]></description>
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		<slash:comments>4</slash:comments>
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