Envision Plan Act Track Adapt

Here is a 5 step social media marketing plan presentation I put together for my local business community. Feel free to share it with others by posting it on Facebook and re-tweeting it, etc. I would love your feedback and comments below. Thanks!

Incorporating Social Activism into Business

While at a fundraiser in San Francisco last week sponsored by Ben and Jerry’s Ice-cream company, I had the good fortune of meeting Ben Cohen and Jerry Greenfield, founders of Ben & Jerry’s. The growth and success of their small business over the last 32 years is quite extraordinary. What makes their story exceptional and inspiring is how they have cultivated a company culture of fun, transparency, and social activism while growing their business. It seems they were way ahead of their time as much of the business world today is struggling to understand how to implement transparency and activism into their own business model.

In the social & environmental assessment report in 2008 from Ben & Jerry’s CEO, (Chief Euphoria Officer) Walt Freese, he states the following:

1. Use our company to further the cause of Peace and Justice.

2. Harmonize our global supply chain and ensure its alignment with our company values.

3. Take the lead promoting global sustainable dairy practices.

The report also has a section called, Leading with Progressive Values Across our Business:

“We have a progressive, nonpartisan Social Mission that seeks to meet human needs and eliminate injustices in our local, national, and international communities by integrating these concerns into our day-to-day business activities. Our focus is on children and families, the environment and sustainable agriculture on family farms.”

Here is a link to the entire content on their social and environmental report.  This BOLD report, which they proudly display on their website, caused me take great pause in how any business would go about incorporating something similar into their own strategic and/or business plan.

We are now entering the second half of the year.  And here at Hware, we are preparing for our own upcoming two-day strategic and business planning retreat. We will be looking at our financial projections, marketing campaigns, sales forecasts, product development, etc. We will be using our own business planning methodology called Envision Plan Act to help guide us through the two day meeting. Ben and Jerry’s company model has given me much to ponder as we reassess our business model, redesign our website and update our content.

What about you? Have you found a company that inspires you to grow your small business in a more creative and daring way?  Who inspires you? What inspires you? Please share your comments below.

Not having a Social Media Plan is like going for a long Hike in the Mountains without any Food and Water.

The point is that you may survive, but it will be a very challenging and frustrating experience that could have otherwise been avoided. In my last post, I wrote about how planning starts with a VISION. In this post, I want to emphasize the importance of PLANNING. When most people think of planning, they yawn, BORING! Who wants to get boggled down with details?! “Let’s just go for it, make it happen and we will adjust along the way. Besides, it’s more fun and adventurous to have some spontaneity in our lives!” I swear, I used to say that and believe that with all my heart, and I still do in some areas of my life, but NOT when it comes to business. Unfortunately, I have had to learn through too many failures to understand why PLANNING is key to a successful business. So let’s dive into some key factors that are fundamental to having a solid social media plan. For the purpose of this blog post, I will be referring to small businesses:

• Know your target audience – Who are you selling to? Who’s attention do you want? Let’s narrow it down further. What  is your buyer persona?  That means, what are your buyers’ preferences, tastes, likes and dislikes. For example, my company, Hware sells software tools that help small businesses. Therefore, I look for entrepreneurs, and Work-at-Home folks to connect with online and try to make myself useful to them. I am laser-focused on the kind of person I want to interact with online. It’s  not that I don’t or won’t engage with anyone other than my ideal client, it’s just that I am very specific and clear about who I need to be talking to online for my business. More importantly, if your target audience is not online, then you are wasting your time being online. You need to be where they are. That’s where market research comes in.
• Spend some time doing some Market Research – It is crucial to find out where your customers hang out. Are they on Twitter or LinkedIn? Are most of them not using social networking sites and still prefer e-mail? The point is that you need to have a clear understanding of where they are so that you can communicate with them.  Occasionally, I enroll my online audience in surveys, which gives me insight into what they need. I then provide them with the results of the polls. By engaging my audience and asking for feedback, I gain tremendous knowledge on who they are, what their challenges are, and how I may better serve them. Here are a few online survey tools: Poll Daddy,  Survey Monkey and Twtpoll (for Twitter). The surveys need to be short, simple and convenient for the participant, otherwise, they will be reluctant fill it out.

• Know your online STAG: I call these your Strengths, Talents, Attributes, and Gifts. You must find and own your STAG and become like the beautiful statuesque male deer I live with here in the foothills of Northern California. They know their own power and beauty.  They grace the land with great ease and confidence. When you know your STAG, you will attract, engage, and be like a magnet to your online Fans, Friends, and Followers. When you are clear about your STAG, it will show in your energy, your presence. We all feed off of each other’s energy and your customers are no different. They will know if you are moving with ease and confidence and when you are putting their best interests first and foremost. (I will write more about STAG in future blog posts.) An example of using your STAG is let’s say that you are better at talking than writing; then perhaps you may want do more vlogging (video blogs) than blogging. The point is that you are playing to your strengths and when you work from a place of strengths, it always much easier.
• Remember that your Social Media Plan - should come under the umbrella of your marketing plan and your marketing plan falls under your business plan and your business plan should be part of your long-term strategic plan, (which I will write about in more detail another time.) So many people get overwhelmed with social media, but it is important to keep things in perspective. Social media is just one aspect of your overall business and as an entrepreneur/self-employed, you wear many different hats – social media is your marketing hat.

On my next blog post, I will delve into more detail about social media planning. I will be writing about some specific automation tools to help systematize and simplify your online presence.

Brenda Horton is Co-owner of Hware, a software company that designs business planning tools for small businesses. She will be hosting a FREE and LIVE Webinar on Social Media STRATEGIES for beginners on September 2nd.

If you would like to be a subscriber to Hware’s blog click on Email or RSS.

Your PLAN must start with a VISION.

I stopped by my Realtor friend’s office yesterday and she shared with me how she felt overwhelmed with all the social media stuff. She said that she did not understand what the Acid Rain website was all about. I said, “You mean, Active Rain.” A social networking site for the real estate community. If I were a grain of sand for everytime someone has said that to me, I’d be a beach. There is so much confusion and curiosity about social media. It is a HUGE topic that makes people feel like it is one more thing — like a necessary evil that they have to learn. I feel their pain. That is why I am writing a series of blog posts specifically for the social media newbie.

Begin with the END in mind.

Let’s put things in perspective. As with all big undertakings in life, you need to have a PLAN. Why do you think the planning industry is so BIG; event planners, wedding planners, financial planners; retirement planners, meal planners, life coaches, fitness trainers…you get the picture. Having a social media plan for your small business, start-up, or your non-profit is no different. Your PLAN needs to start with a VISION: Ask yourself, “What do I want to accomplish with social media? Some people want to use it to grow their business. Some people want to just connect with friends. Non-profits may want to reach their donors with it. The point is that you need to start with the end in mind. What is your intention? It’s important to understand that social media is about networking, as in building relationships and making friends. After people like you and trust you, after they have become your friends, then it is much easier to ask them to buy from you or donate to your cause.

Are you social media conscious?

On my next blog post, I will write in more detail about creating a VISION for your social media plan. I’ll give you a hint. It starts with your target audience, your buyer persona, your ideal client profile.  In the meantime, I’d love to hear about your social media plan if you already have one. Even if you say, “I don’t have a plan, I just like observing and reading what people are saying on the different social networking sites.” That’s is okay too. The fact that you are conscious about what your intentions are with regards to social media is important to identify and understand. I realize this stuff sounds so obvious to those who are power users of social media, but I’m trying to help newcomers to social media connect the dots and make some sense of it. Please make comments on the blog post and let me know if you found this post to be useful.

Brenda Horton owns Hware, a software company that designs easy-to-use web-based, business planning tools for entrepreneurs.

She will be giving a webinar on social media for newbies next month. Be sure to sign up for her blog for notification of the upcoming webinar at www.hware.com/blog

Join Hware’s FAN page at www.Facebook.com/HwareFB

Focus, Clarity, and Priorities start with a PLAN.

Has there ever been a time in your business when you lacked focus? Not clear on what actions to take to move your business forward? Not sure what to prioritize first, second, and third? At some point, many entrepreneurs and small business owners have struggled with lack of clarity. They are not sure what specific actions are needed that will result in generating revenue or taking their business to the next level. As an entrepreneur, I have oftentimes struggled with time management, focus, clarity and priorities.  As a former outside sales person, I’d spend my time cleaning my office as opposed to prospecting for customers. Or, I’d spend my time hanging out with customers who had no intention of buying from me versus cultivating customer relationships with those who could buy from me. Eventually, I realized that my office was not going to generate any revenue, but spending time with my qualified customers would.

Business and Strategic Planning minimizes failure and improves your success rate.

I speak from past personal experience when I say that oftentimes entrepreneurs “shoot from the hip” or they “wing it.” This mentality leads to a lot of wasted time and chasing our tails in a circle.  You would never go on a 6 week hiking trip up in the back country wilderness without a plan would you? Okay, maybe you would if you wanted to test your survival skills.  The same goes for your small business.

It would be business suicide to jump into ACTION without a PLAN. The sad truth is that many entrepreneurs do just that! Business planning and strategic planning have everything to do with preparing for the journey that will inevitably unfold in your business endeavors.  Moreover, knowing what to do first, second, and third is just as crucial. It’s about taking the right action at the right time. Business plannning  forces you to think things through on many different levels and scenarios. Let’s go back to the hiking analogy. What if bad weather hit? What if you got injured? What should you pack in your emergency kit? What if you encounter bears? Having a plan helps you think through all the variables, scenarios, and situations that you may encounter on your hiking trip. So it is with your small business. The purpose of a plan is to minimize failure. Unfortunately, small businesses have an extremely high failure rate. Business planning and strategic planning minimizes failure and improves your success rate. Prioritizing, focus, clarity, and managing your time all start with a plan. A plan helps you to focus on what is needed, why it is needed, when it is needed, who will take action, and how it will get done. It helps you get clear, laser focus, and prioritize the most important things in your business that will generate revenue and make your business profitable.

Are you ready to work on your Social Media PLAN?

Right now, more than ever,  small business owners are trying to figure out how to use social media to grow their business. I hear comments like, “What social networking site should I go to? Who should I connect with?  How much time should I spend on social media?”  I rarely hear, “What kind of return on my investment in social media will I get?”  Or, “How will I measure my efforts in social media?” Having a social media plan in place for your business is imperative. Otherwise, it could cost your business a lot of wasted time and money. It is not a one-size-fits-all.  A social media plan for a hospital may be different than for a restaurant. One industry may be slow to adopt social media while another is heavily using it. Where does your business fit into social media? Is your business ready to jump into the world of social media? Is now the right time? Do you have your systems and talent in place to manage your social media efforts? Taking the right action on social media at the right time starts with your business plan…ENVISION PLAN ACT.

Brenda Horton will be hosting a live webinar series on Social Media Summer Boot Camp for Beginners starting in July 2009. Sign up for her blog to receive more upcoming information.

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